About
mello is an AI voice receptionist for the places people call to book a slot — turfs, gyms, clubs and more. It answers every call, checks live availability, takes the booking, and confirms on WhatsApp — naturally switching between Hindi and English the way your callers actually speak.
A missed call is a missed booking.
Front desks are busy. Phones ring during peak hours, after close, and mid-rush — and every unanswered call is a slot that sits empty and a customer who books somewhere else. For a facility running on bookings, that’s real revenue walking out the door, quietly, every single day.
Bilingual, the way callers really talk.
Global voice bots speak English and bill in dollars. But an Indian caller switches between Hindi and English in the same breath — “kal shaam 7 baje turf chahiye.” mello was built for that from day one. It understands code-switching, handles members and group rules, and never sounds like a robot reading a script.
It answers — and it reaches out.
Inbound: picks up 24/7, checks availability, books the slot, and confirms on WhatsApp before the caller hangs up.
Outbound: calls your contacts toward a goal — booking confirmations, membership renewals, win-backs and no-show follow-ups — with every call and outcome logged to your dashboard.
India-first, from Mumbai.
We’re a small, focused team building from Mumbai for Indian sports and recreation facilities first — pricing in ₹, tuned for local accents and the way bookings actually happen here. The same engine scales to any language and any market when we’re ready to go wider.
Trusted with your data.
mello is a trusted processor, not a data harvester. Call audio is destroyed within about a minute, transcripts are kept only as long as they’re useful, and every facility’s data stays in its own isolated space. We earn the right to handle your calls by protecting them.